By scheduling a service with The Polished Nest, you acknowledge and agree to the following terms:

1. Service Agreement

• Scheduling a cleaning service constitutes your agreement to these terms and conditions.

• The Polished Nest is committed to providing high-quality, professional home cleaning services using all-natural cleaning products.

2. Deposits for New Clients

• A 25% non-refundable deposit is required for all new clients when booking their first service.

• The deposit secures your appointment date and will be applied toward the total cost of your scheduled service.

• If your service is cancelled or rescheduled within 48 business hours (Monday–Friday) of the appointment, the deposit will be forfeited and will not be applied toward any future service.

3. Scheduling & Availability

• Services are provided by appointment only.

• Availability is on a first-come, first-served basis.

• The Polished Nest reserves the right to reschedule or refuse services in cases of unsafe working conditions, excessive clutter, or situations beyond our control.

4. Cancellations & Rescheduling

• Cancellations or rescheduling requests must be made at least 48 business hours in advance (Monday–Friday) of the scheduled service.

• If a cancellation or reschedule is requested within 48 business hours of the appointment, you will be charged 50% of the scheduled service rate.

• This 50% charge is a fee and will not be applied toward any future rescheduled service.

• Same-day cancellations or “lockouts” (where we cannot access the property at the scheduled time) will also result in a 100% charge.

5. Payment Terms

• Payment is due at the time of service unless otherwise arranged.

• Accepted payment methods: Venmo, Cash (established clients).

• Any unpaid balances are subject to late fees.

6. Client Responsibilities

• Clients must provide safe access to the property at the scheduled service time.

• Please secure pets, valuables, and fragile items before service. 

• The Polished Nest reserves the right to deny services if pets are not properly secured. In such cases, the client will still be charged 100% of the scheduled service fee for failing to comply with this agreement. 

• The Polished Nest is not responsible for items not properly secured or disclosed prior to service.

7. Liability

• While every effort is made to handle items with care, The Polished Nest is not liable for normal wear and tear, pre-existing damage, or improperly secured fixtures/furnishings.

• Clients must notify The Polished Nest of any damage or concerns within 24 hours of service.

8. Satisfaction Guarantee

• If you are not satisfied with any aspect of your cleaning, please notify us within 24 hours so we may address it promptly.