By scheduling a service with The Polished Nest, you acknowledge and agree to the following terms:

1. Service Agreement and Scope 

• Scheduling a cleaning service constitutes your agreement to these terms and conditions. The Polished Nest is committed to providing high-quality, professional home care using all-natural cleaning products. Routine Maintenance Cleaning includes tasks outlined in the Maintenance Cleaning Checklist, which is provided upon booking.

2. Add-On Services & Organization Policy

Add-On Services (e.g., Oven Cleaning, Refrigerator Cleaning, Couch Refresh, Window Cleaning, Home Organization) must be requested at the time of booking or at least 24 hours prior to service.

• Home Organization (Hourly Service): This service is billed at the quoted hourly rate per organizer and is subject to a 4-hour minimum session charge. The hourly rate covers labor only.

• Organization Materials: The cost of organizational products (e.g., bins, labels, shelving) is excluded from the hourly rate and is the sole responsibility of the client.

• Couch-Refresh: This is a light, surface-level vacuuming and exterior wipe-down. It does not include deep/steam upholstery cleaning or stain removal.

3. Deposits for New Clients

A 50% non-refundable deposit is required for all new clients when booking their first service.

• The deposit secures your appointment date and will be applied toward the total cost of your scheduled service.

• If your service is cancelled or rescheduled within 48 business hours (Monday–Friday) of the appointment, the deposit will be forfeited and will not be applied toward any future service.

4. Scheduling & Availability

Services are provided by appointment only. Availability is on a first-come, first-served basis. The Polished Nest reserves the right to reschedule or refuse services in cases of unsafe working conditions, excessive clutter, or situations beyond our control.

5. Cancellations & Rescheduling

Cancellations or rescheduling requests must be made at least 48 business hours in advance (Monday–Friday) of the scheduled service.

• If a cancellation or reschedule is requested within 48 business hours of the appointment, you will be charged 50% of the scheduled service rate. This 50% charge is a fee and will not be applied toward any future rescheduled service.

• Same-day cancellations or “lockouts” (where we cannot access the property at the scheduled time) will also result in a 100% charge.

6. Payment Terms

Payment is due at the time of service unless otherwise arranged.

• Accepted payment methods: Venmo, Cash (established clients).

• Any unpaid balances are subject to $10/day late fees.

7.  Client Responsibilities

Clients must provide safe access to the property at the scheduled service time.

• Please secure all pets, valuables, firearms/ammunition, and fragile items before service.

• The Polished Nest reserves the right to deny services if pets are not properly secured. In such cases, the client will still be charged 100% of the scheduled service fee for failing to comply with this agreement.

• The Polished Nest is not responsible for items not properly secured or disclosed prior to service.

8. Liability

While every effort is made to handle items with care, The Polished Nest is not liable for normal wear and tear, pre-existing damage, or improperly secured fixtures/furnishings. Clients must notify The Polished Nest of any damage or concerns within 24 hours of service.

9. Satisfaction Guarantee

If you are not satisfied with any aspect of your cleaning, please notify us within 24 hours so we may address it promptly.